Return & Refund Policy

At Helios, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

We accept return requests within 7 days of the delivery date.

To be eligible for a return:

The item must be unused and in its original condition.

The item must be returned with original packaging, tags, and accessories (if applicable).

Proof of purchase or order confirmation is required.

The following items are not eligible for return:

Products damaged due to misuse by the customer.

Items returned without original packaging or tags.

Products showing signs of use or wear.

Customized or personalized products.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and your order details. We will review the issue and provide an appropriate resolution.

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

Refunds will be processed to the original payment method.

The refund may take 5–10 business days to reflect, depending on your bank or payment provider.

Orders can be canceled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.

Shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.

For return, refund, or cancellation requests, please contact:

Helios

Email: info.helios@gmail.com

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